Returns & replacements

Returns are now handled through your account support chat.

To request a return, replacement, or help with a damaged or incorrect item, please log in and open a support chat from your account dashboard.

How it works

One secure return flow

Return requests are handled inside your customer account so the conversation stays in one secure place.

Choose the relevant order from your dashboard and start a return request with the reason and any photos.

Reply, upload attachments, and follow the status of the request directly from your account.

Keep the full return conversation in your dashboard instead of losing it in email.

Guest return forms are disabled. Sign in with the order email to access eligible orders safely.

Return access

Guest return submissions are no longer accepted. Please log in or create an account first.

To request a return, please log in and open a support chat from your account dashboard.

If you checked out as a guest, use the same email address on your account so your order can appear in the dashboard chat flow.

Once your chat is open, you can explain the issue, add return details, and upload supporting attachments directly in the conversation.

You must be logged in to request a return or replacement.

If your order was placed as a guest, sign in or create an account using the same email address used on the order.

Photos and PDFs can be shared in support chat when they help explain damage, missing parts, or the wrong item.